What We Expect From You

Last Updated: November Dec 1st, 2025

What We Expect From You

At RenoAdvisor, fairness is a two-way commitment.
We work hard to be transparent, consistent, and accountable — and we ask for the same from every contractor who joins our platform.

We expect you to be fair to your customers, fair to yourself, and fair to us.

We understand that no one can predict or control human behaviour.
Homeowners may change their plans, delay projects, or choose someone else.
Just as you may decline certain jobs or decide a project isn’t a fit.
That’s a normal part of running a service business.

What you receive from us will always be tailored to your business.
Every company reflects the values, reputation, and professionalism of its owner — and the performance of your ads, leads, and systems will naturally reflect that.

The reality is this:
If demand in your trade or region is low at any given time, no business or platform can guarantee sales, closed deals, or revenue — and anyone who claims otherwise is not being honest.

What we can guarantee is:

Our commitment to your success
Our expertise from years of small-business and enterprise-level marketing
Full transparency in everything we do
Every lead includes verified, legitimate contact information

We also know that homeowners are as busy as you are.
Some will respond immediately, some won’t, and some will change their mind. This doesn’t mean the system isn’t working — it simply reflects real market behavior. We built RenoAdvisor because we’ve seen what goes wrong in other platforms: shared pools, recycled contacts, unclear billing, and systems that benefit the platform more than the contractor.
We wanted the opposite — a system designed to be fair, honest, and human from day one.

If this level of transparency, fairness, and shared responsibility doesn’t align with what you’re looking for, that’s absolutely okay.
It simply means we may not be the right fit, and we want you to find a platform that suits your expectations. Thank you for being part of a community built on trust, integrity, and real opportunity.

— The RenoAdvisor Team

Recommended Expectations for Newer Contractors

We also want to be upfront about something we’ve seen again and again in this industry:

Consistency, trust, and fairness always pay off.

Contractors who show up consistently — with their marketing, their follow-up, and their customer experience — always see better long-term results. That’s why we strongly recommend that all contractors, especially those who are newer, stay committed for at least four months.

Here’s why:

If you’re a new business
If you have little or no online presence
If you don’t have reviews yet
If you're still building your sales and customer service foundation

…you’re not starting from the same point as someone who has years of reputation behind them. And that’s perfectly okay — but it means you need time to build your pipeline, follow-up systems, and internal operations.

During your first few months, you’re not just receiving leads —
you’re building: