RenoAdvisor Contractor Service Agreement

This Contractor Service Agreement (“Agreement”) is entered into between RenoAdvisor (“Provider,” “We,” “Us”) and the contracting business (“Contractor,” “You”).

By signing this Agreement or activating your RenoAdvisor account, you agree to all terms outlined below.

1. Purpose of Agreement

RenoAdvisor provides verified homeowner leads, CRM access, and marketing services.
This Agreement outlines the scope of service, limitations, expectations, and responsibilities of both parties.

2. Lead Delivery Guarantee

RenoAdvisor guarantees only the following:

2.1 Lead Exclusivity

Depending on your selected plan:

• Exclusive Leads: Provided only to you.

• Semi-Exclusive Leads: Provided to no more than two contractors.

2.2 Verified Contact Information

Each lead will include:

• Valid phone number or

• Valid email address

We verify lead entries through automated and/or manual processes.

2.3 No Shared Pools

Leads are never distributed to more than two contractors, sold in bulk, or recycled from previous campaigns.

These are the ONLY guarantees RenoAdvisor provides.

3. What Is NOT Guaranteed

RenoAdvisor does NOT and cannot guarantee:

• Job bookings

• Closed deals

• Revenue

• Homeowner interest or responsiveness

• Homeowner honesty, prices, or decision-making

• Homeowner budget or readiness

• Specific lead volume (unless stated in your plan)

• Any number of leads within a specific timeline

• Project size, scope, or urgency

Homeowner behavior is outside the control of RenoAdvisor and the Contractor.

4. Definitions

4.1 “Lead”

A “Lead” is defined as a homeowner who:

• Actively submits their information by form, call, or message, and

• Requests service related to your chosen category.

4.2 Invalid Lead

A lead may be reviewed only if:

• Phone number is invalid or not in service

• Email is invalid or bounces

• It is a duplicate lead within your account

• It is fully irrelevant to your selected trade

Invalid lead review is ONLY available for Scale Access/A La Carte Pay-Per-Lead clients.

Starter and Pro plan users are not eligible.

5. Payments & Fees

5.1 Platform Fees

Contractor agrees to pay:

• Monthly subscription fees

• Setup fees

• Pay-per-lead fees (if applicable)

5.2 Non-Refundable Fees

The following fees are non-refundable:

• Setup fees

• Monthly subscriptions already billed

• Delivered leads

• Services already performed

5.3 Billing Cycle

Billing begins upon onboarding completion and renews monthly until canceled with proper notice.

6. Contractor Responsibilities

Contractor agrees to:

1. Respond to leads promptly.

2. Provide accurate business information.

3. Maintain legal, licensed operation where applicable.

4. Treat homeowners with professionalism and honesty.

5. Not misuse or resell lead information.

6. Not abuse the invalid lead review system.

7. Follow all RenoAdvisor communication policies.

Failure to comply may result in termination.

7. Liability Limitations

7.1 Maximum Liability

To the fullest extent permitted by law:

RenoAdvisor’s total cumulative liability is limited to the amount paid by the Contractor in the last 30 days of service.

We are not liable for:

• Lost revenue

• Lost profits

• Missed opportunities

• Delays in lead delivery

• Third-party platform outages

• CRM downtime

• Homeowner behavior

• Errors or omissions beyond our control

7.2 No Warranties

RenoAdvisor provides services “as is” without warranties of any kind, expressed or implied.

8. Indemnification

Contractor agrees to indemnify and hold RenoAdvisor harmless from:

• Disputes between Contractor and homeowners

• Damages caused by Contractor’s work

• Contractor’s failure to follow laws or regulations

• Misconduct, misrepresentation, or negligence by Contractor

You are solely responsible for your business activities.

9. Territory, Availability & Platform Limits

9.1 Limited Access Model

RenoAdvisor limits its platform to 1,000 total contractors to ensure fairness.

9.2 Territory Restrictions

Contractor territory access may be limited or closed once capacity is reached.

10. Cancellation

10.1 Cancel Anytime

Contractor may cancel with 30 days' written notice.

10.2 Fees Owed Upon Cancellation

Contractor remains responsible for:

• All delivered leads

• Any outstanding invoices

• Pay-per-lead minimums (if on Scale plan)

11. Termination by RenoAdvisor

We may terminate this Agreement immediately if:

• You misuse lead data

• You attempt fraud or abuse

• You violate fairness principles

• You violate laws or licensing requirements

• You harm platform reputation

• You repeatedly receive homeowner complaints

• You act in bad faith toward homeowners or RenoAdvisor

We reserve the right to protect the integrity of the platform.

12. Fair Use Policy

RenoAdvisor operates on mutual fairness.
Contractor agrees that fairness is two-way:

• You cannot demand guarantees no platform can deliver.

• You cannot threaten, pressure, or intimidate staff or homeowners.

• You cannot expect one-way fairness.

If this expectation is not acceptable, RenoAdvisor is not a suitable partner.

13. Intellectual Property

All marketing assets, systems, automations, and materials remain the property of RenoAdvisor.

14. Governing Law

This Agreement is governed by the laws of the Province of Ontario, Canada.

15. Acceptance

By signing, checking the agreement box, or paying your invoice, you acknowledge:

• You have read this Agreement

• You understand all terms

• You accept all liability limitations

• You agree to fair, professional conduct

• You understand the only guarantee is verified exclusive or semi-exclusive lead delivery